Comms Supply achieves Specialist Partner status in the new Vodafone Partner Programme.
Today, Comms Supply announced that it has been awarded the status of Specialist Partner in Vodafone UK’s new Partner programme. The new programme went live on 1 January 2017.
The new Vodafone Partner programme marks an industry shift in the way Partners are accredited and supported. The programme has been designed to meet the changing needs of business customers and better promote Partners’ capabilities, introducing new customer support criteria as well as committed investment by Partners to extensive skills development and training.
The programme places increased focus on the expertise of Partners to provide their customers with the best possible understanding, deployment and ongoing support of Vodafone’s business communications services and technologies. The move to highlight Vodafone’s wider capabilities is driven by customer demand, as businesses look to Vodafone and the channel for trusted expertise in digitally transforming their operations.
“We are delighted to achieve this accreditation with Vodafone, we believe it demonstrates our abilities to existing and potential customers. Whether that’s our expertise in the physical solutions or our emphasis on providing excellent customer service to our customers. Having a company with the stature of Vodafone awarding us this accreditation, is great for our team, it shows their hard work and determination to provide excellent service to our customers has paid off” said Karl Alderton, Managing Director, Comms Supply.
Nick Birtwistle, Head of Partners and Alliances at Vodafone UK said: “We’re delighted to welcome Comms Supply as a Specialist Partner to the new Vodafone Partner Programme. Its team has shown great commitment and vision to leading a new era in communications and connectivity.
Digital infrastructure - from mobile to unified communications to the Internet of Things - is changing the way organisations work and new capabilities are needed to support customers in the decade ahead. With a focus on deeper customer engagement and the development of new skills, our Partner programme provides a new platform for our partners to enhance their value propositions around key technology growth areas. We look forward to working closely with Comms Supply as we help customers benefit from new ways of working.”
Notes to Editors
Vodafone UK’s new Partner Programme offers Partners and end-customers many benefits:
- It makes it easier for customers to choose the right kind of Partner based on capability to deliver against their needs
- Partners have had to undertake extensive Vodafone training right across their organisations -sales, provisioning and customer service – helping to increase overall value from a Partner.
- A Partner’s agility combined with the world-class backing of the UK’s #1 network for voice from Vodafone, means customers will get the most reliable communications solutions in the market.
- Vodafone Partners are given a strong voice within Vodafone, and will get direct access to Vodafone’s support teams and systems to help their customers out quickly and effectively.
- Vodafone helps its Partners to stay informed and gives them the insight to help their customers to stay ahead with the latest solutions as they emerge.
Specialist Partner status
To achieve this status, Comms Supply has demonstrated an in-depth knowledge of Vodafone Fixed solutions, and is driving customer excellence across its business.
Specialist Partners with a Fixed capability will sell either Core Voice or Data solutions and deliver a range of connectivity products from Vodafone e.g. WAN / LAN / MPLS, to meet their customer needs.
If a customer needs some advice or guidance around its Fixed communications needs, then they would go to a Specialist Partner like Comms Supply.
About Comms Supply:
Comms Supply is a national provider of Business Telecoms services to businesses of all sizes across the country.
We believe in listening more than we speak. That’s how we get to know what telecoms challenges our clients are facing and can recommend solutions that really work.
We aim to build long-lasting relationships with our customers; providing support that helps their businesses to grow. Our knowledgeable, friendly and dedicated team are committed to providing customer service at the highest possible level.
If there’s a problem we’ll do our utmost to resolve it quickly, keeping you posted every step of the way and providing interim solutions to minimise any negative impact on your business.
It’s all about open and honest communications.