YourUCP Standard Features

YourUCP Standard Features

YourUCP provides businesses with all the same benefits you would expect from your traditional PBX, which, of course, many of these are still very valid and used widely in many businesses.

YourUCP standard features include;

  • Hold/Transfer

Probably the most obvious one of all, but quite an important feature for everyone. 

  • Music On Hold

The system allows you to have different music on hold across your organisation, therefore giving different departments the ability to have different music on hold. 

  • Auto Attendant

The Auto-Attendant allows your business to direct customers to the exact department they want to speak to without having a receptionist dealing with all calls into the company. The Auto-Attendant offers multi-layer options, generally only used for the multi-site companies or large blue chip companies. 

  • Voicemail

Again a very standard feature, but one that not every company currently has. 

  • Voicemail to email

Voicemail to email is becoming a very standard feature, it is very useful for both individual Direct Dials but also main numbers. An example, if the office closes at 5.30, a new customer could call through and leave a message, this could be emailed to a member of the sales team to call back instantly, potentially getting to them quicker than one of your competitors. 

  • 3 Way Conference

Again a standard but very useful feature, all users have the ability to have a 3-way conference. We use this all the time, especially between our customers, us and their IT support company.

There are many other standard features available, the list would go on and on, the above features are the ones the majority of our customers use every day. We have detailed some more of the advanced features, please hover over the Hosted Solutions tab to see these. 

If you’d like to find out if YourUCP can help your business, please call us on 0333 2020 900